FAQ

What payment types do you accept?
We accept all major credit cards and PayPal.

Do you charge sales tax?
All orders shipping to a California address will be charged 8.75% sales tax.

When will my order ship?
In most cases, orders ship within 1-3 business days of receiving payment, with the exception of custom orders.

How are shipping rates determined?
Standard shipping rates are based on weight as well as expenses we incur in processing your order. Orders are shipped via USPS First Class and Priority Mail. When applicable, overpayment of shipping costs will be refunded.

Do you offer expedited shipping?
Yes. Expedited shipping is available upon request at an additional charge.

Do you ship internationally?
REDSTAR ink ships outside of the United States. International orders are shipped via USPS International First Class mail. Packages may be subject to customs duties. REDSTAR ink is not responsible for additional taxes or duties.

What is your return policy?
If you are not satisfied with your purchase, please contact REDSTAR ink. We offer a refund for the full price of an item if it unused and in salable condition within 14 days of receipt. We do not refund shipping unless the item is damaged or defective.

Do you offer wholesale or consignment?
REDSTAR ink offers wholesale pricing to qualified retailers with a valid resale id. Please contact us for more information. Our products are not available for consignment.

Can you customize one of your products for me?
Yes, we offer customization on a limited basis. Please contact us with your inquiries.

Do you offer any other design services?
Yes. We specialize in graphic design, web design, photography and videography. Please contact us with your project specifications.